CasinoTrac Gateway Privacy Policy

1Information we collect

Information about you as an app user

• Sign-in details. Your Access ID and password. Your password is sent securely to your casino’s server to sign you in. The app never stores it.
• Account details. After you sign in, your casino’s server returns your first and last name, your job code and a session number. The app uses these to show who is signed in and which tools you can open. It keeps them only while you are signed in.
• Work records. When you use the app, your employee ID is attached to the work you record. This includes progressive jackpot readings, notes, scanning templates, and slot machine actions such as enabling or disabling a game, recording meters, posting maintenance codes, and employee card in and out.

Camera images

• The app uses your device’s camera to scan QR codes on machines and to read the values shown on progressive jackpot displays.
• Text in these images is read on your device using Apple’s built-in text recognition. Images are never uploaded to us or to your casino. Only the values read from them are sent to your casino’s server, and you can check and correct those values before saving.
• When you set up a scanning template, the app sends only the positions of the areas you mark, not the image.
• Images are kept briefly as temporary files on your device while they are processed.

Information about casino patrons

If your job gives you access to the players club tools, the app displays patron records that your casino keeps on its own server. Depending on what your casino has on file, this can include:

• Name, player number, date of birth, card level or tier, and account status, including any ban
• A photo of the patron, such as the photo from the ID your casino has on file
• Current location on the casino floor, and play activity such as sessions, wagers, points, comps and table buy-ins
• Offers, promotions, drawing entries and notes your casino has recorded

Staff can search for patrons by name, player number, date of birth or driver’s license number. These search terms are sent to your casino’s server to find the record. The app does not save patron records on the device. It only shows them while you are viewing them. Patron photos may be kept briefly in the app’s private cache so they load quickly. They are removed when the cache is cleared or the app is deleted.

The app shows patron photos only so staff can recognize the person. It does not use facial recognition or create any face template.

Information stored on your device

• Your casino’s site token and server address, the server version setting, and your color choices for the scanner. None of this identifies you personally.

What we don’t collect

• The app does not use your location, contacts, photo library or microphone.
• The app contains no analytics, advertising or tracking tools, and it does not use advertising identifiers.

2How we collect information

• From you, when you sign in, scan, type values or notes, and use the app’s tools.
• From your casino’s server, which returns your account details and the records you look up.
• From your device’s camera, only when you open a scanning screen and allow camera access.
• From Apple, as crash reports, if you have chosen in iOS settings to share analytics with app developers. These reports don’t include your name or account details.

3How we use information

Information in the app is used only to provide the app’s features. That means to:

• sign you in, keep your session secure, and show only the tools your job code allows
• record progressive jackpot readings, notes and slot machine service work against the right machine and employee
• let authorized staff look up patron accounts and casino floor reports
• connect the app to the right casino server, using your casino’s site token
• fix problems and improve the app, using crash reports Apple provides

We don’t use information from the app for marketing or advertising, and we don’t sell it.

4How we share information

• Your casino. Nearly everything the app sends goes to your casino’s own CasinoTrac server, and your casino controls those records.
• CasinoTrac. When the app checks your casino’s site token, it contacts a CasinoTrac server to get your casino’s server address. Only the token is sent, never your sign-in details or casino records. We may also see records on your casino’s server when your casino asks us for support.
• Legal requirements. We may disclose information if the law, a court order or a gaming regulator requires it, or to protect the rights, safety or security of our customers, users or company.
• Business transfers. If CasinoTrac is involved in a merger, acquisition or sale of assets, information may be transferred as part of that deal.

We don’t share information from the app with advertisers or data brokers.

5Tracking and analytics

The app does not track you across other companies’ apps or websites. It does not use cookies, analytics tools, advertising identifiers or tracking pixels.

6Device permissions

• Camera, for scanning QR codes and progressive displays. You can turn camera access on or off at any time in iOS Settings, under Privacy & Security, then Camera. Scanning won’t work while it is off, but the rest of the app will.
• Local network, so the app can reach your casino’s servers when they are on the casino’s own network.

7Data retention

• Sign-in and account details are kept only in the app’s memory. They are cleared when you log out, when your session expires, or when the app closes.
• Settings stored on your device stay until you reset them in the app or delete the app.
• Temporary camera images and cached patron photos stay in the app’s private storage on your device. iOS can clear them at any time, and they are removed when you delete the app.
• Work records and patron records on your casino’s server are kept by your casino under its own retention policies. Gaming regulations may require some records, such as jackpot and machine records, to be kept for a set period.

8Security

• All connections between the app and your casino’s server, and between the app and CasinoTrac, are encrypted (HTTPS).
• The app only works with a valid site token issued to your casino, and every request also needs an active signed-in session. When a session expires, the app signs you out.
• Your password is never stored on the device. Patron records are not saved to it, apart from photos that may be cached briefly.

No system is perfectly secure, but we take reasonable steps to protect information in the app.

9Your choices, access and deletion

• Camera access. You can turn it off at any time in iOS Settings.
• Data on your device. Deleting the app removes everything it stored on your device. In the app, Log Out clears your session, and Settings lets you reset the server address and scanner colors.
• Your account and work records. Your casino creates and manages staff accounts, so you can’t create or delete an account in the app. To ask for a copy of your information, a correction, or deletion of your account or records, contact your casino. You can also email us at privacy@casinotrac.com, and we will pass your request to your casino and help it respond.
• Patron records. Casino patrons don’t use the app. Requests about patron information should go to the casino that holds it.

Some records may have to be kept even after a deletion request, where gaming regulations or other laws require it.

10Marketing

The app doesn’t send marketing messages, and we don’t use information from the app to market to you.

11Children

The app is intended only for adult employees of casinos and gaming operators. It is not directed at children, and we don’t knowingly collect information from children.

12State privacy rights

Depending on where you live, including California under the CCPA/CPRA, you may have the right to know what personal information is collected about you, to access it, to have it corrected or deleted, and not to be discriminated against for using these rights.

For information in the app, your casino is responsible for answering these requests, and CasinoTrac acts as its service provider. You can send a request to your casino or to privacy@casinotrac.com. If you write to us, we will pass it to your casino and help it respond.

We don’t sell personal information from the app or share it for cross-context behavioral advertising. The app doesn’t use sensitive personal information to infer characteristics about you.

13Changes to this policy

We may update this policy as the app changes. We will post the new version at this address and change the “Last updated” date. If a change materially affects how information from the app is handled, we will also tell your casino.